Thank you for shopping at ZSK Trading. We value your satisfaction and want to ensure you have a positive experience with our platform. This Refund Policy explains our guidelines for refunds on products purchased through our platform, where we operate as resellers, wholesalers, and affiliates of brands. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds:

We offer refunds on products that meet the following criteria:

- The product is damaged or defective upon delivery.

- The product does not match the description or specifications listed on our platform.

- The wrong product is delivered to you.

2. Initiating a Refund:

To initiate a refund, you must contact our customer support team within five days from the delivery date. Please provide the following information:

- Order number

- Reason for the refund request

- Clear photographs or evidence of the issue, if applicable

3. Refund Process:

Once we receive your refund request and validate the eligibility, we will process your refund as follows:

- If the product is damaged, defective, or does not match the description, we will issue a full refund, including any applicable shipping charges.

- If you receive the wrong product, we will either arrange for a replacement or issue a full refund, including any applicable shipping charges.

4. Return of Products:

Sometimes, we may require you to return the product before processing the refund.
We will provide you with instructions on how to return the item, and you may be responsible for the return shipping costs.

5. Non-Refundable Products and Services:

Certain products or services may not be eligible for refunds, including but not limited to:

- Used products

-Damaged products

-Changed products

6. Refund Timeframe:

The time it takes to process your refund may vary depending on the payment method used and your financial institution.
Generally, refunds will be processed within five days of receiving the returned product or approving the refund request.

7. Refund to Original Payment Method:

Refunds will be issued to the original payment method used during the purchase.
If the original payment method is no longer available, we may issue the refund via an alternative method at our discretion.

8. Updates to Refund Policy:

We reserve the right to update or modify this Refund Policy at any time without prior notice.
Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.
Your continued use of our platform after the changes indicates your acceptance of the revised Refund Policy.

9. Contact Us:

If you have any questions or concerns or need assistance with a refund request, please contact our customer support team at:

Contact us at: +1(212) 461 0956

Gmail: [email protected]        

For queries: [email protected]

We strive to ensure your satisfaction with ZSK Trading and will do our best to address any issues promptly and professionally. Thank you for shopping with us!

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